The phone number registered to your first bank account is an essential feature if you use the first bank USSD code (*894#) for your daily transactions – Fund transfer, airtime, and payment of bills.
Besides the use of the USSD code for transactions, your phone number also ensures you receive SMS alerts for both credit and debit transactions.
There are few reasons why you might want to change the phone number registered to your first bank account.
Perhaps your mobile phone was stolen or you decided to switch to another network provider to enjoy a better internet connection.
Whatever the reason is, it is important to get your new phone number updated with your bank. You could either do this by using your first bank mobile banking app, visit a first bank branch nearest to your location, or speak to a customer care representative over the phone.
Change Your first bank Phone Number Online
Generally, the banking system continues to make its operations virtual to enable the ease of doing transactions. This ensures you can perform these banking activities without visiting the bank.
You can change your phone number by accessing the first bank online platform through your bank app.
To change your phone number online, follow these easy steps:
- Launch your first Mobile app to access the online banking platform.
- Sign in with your details
- Locate ‘self-service’ on your screen and click on it
- Go to the personal information tab and click on customer information
- Once you’re on the customer information page, enter your new phone number
- Verify the new mobile number
- Click on update and it is automatically done and linked to your first bank account.
Change Your Phone number by Visiting the Bank
Another alternative to changing your mobile phone online is to visit the first bank branch close to you.
If you have been nursing the idea of changing your phone number and you happen to be within the vicinity of a first bank, you could swing by and get it done.
Of course, the online banking platform is quite straightforward and stress-free. But peradventure your phone was stolen, a quick visit to the bank would become necessary.
To get this done, follow these simple steps:
- Locate a first bank branch closest to you.
- Walk inside the banking hall and ask to see a customer service representative
- Explain your situation to the first bank staff in charge
- Pick a form and fill in your details and reason for changing your phone number
- Join a queue (If there’s any)
- When you’re called, submit your form.
- Take your leave when you’re asked to.
Speak to a Customer Care Representative
You may not have the luxury of time to visit the bank or access the online mobile banking platform.
Perhaps you are on a vacation in another country or you permanently relocated to a different country, you could make inquiries by contacting the first bank customer care.
You could do this by placing a call using the following phone numbers:
Besides providing the correct information on how to change your first bank phone number, contacting the first bank customer care lines is beneficial to solving several bank-related issues including:
- Card transaction issues
- Account Balance inquiry
- Statement of Account request
- Information on First bank Products and services
- Account Opening inquiries
- Account Upgrade inquiries
- ATM card PIN re-issue request
- Online Banking inquiries
The process of changing your phone number isn’t as hectic as some people may think. While the average Nigerian may be biased about the bank’s efficiency to provide solutions to customer needs and demands, changing your first bank mobile phone number is straightforward.