There are many reasons why you may need to contact Zenith Bank as a customer. Whatever the reasons may be, it is very important to know the channels through which you can contact them.
How to contact Zenith Bank Customer
Many channels currently exist through which you can contact Zenith Bank and get a swift response to your request or complaint.
1. Visit Zenith Bank
If you need to make a request or complaint about something, you can walk into any Zenith Bank branch to do so. They will promptly attend to your request.
Visit the Zenith Bank website and send a message through the message/chat menus on the website. A member of the customer care team will reach out to you about your message.
Like most banks, you can contact Zenith Bank through the bank’s email address. They will receive your message and update you on progress made on your request or enquiry.
4. Chat with Ziva
Ziva is the new face of Zenith Bank WhatsApp chat. The WhatsApp number to contact Ziva is +23407040004422. Simply save the number on your phone and send a message to Ziva. Ziva stands for Zenith Intelligent Virtual Assistant. You will get a message from Ziva on your request. This works for those with smartphones, active data and WhatsApp installed on their phone. WhatsApp is commonly used to send messages, photos and videos so it is a great platform to communicate your request to Zenith Bank.
5. Social Media
Zenith Bank can be reached through any of its social media handles like Facebook, Instagram, Twitter, and LinkedIn. Zenith bank has thousands of followers on each of its social media handles all contributing to discussions and topics and getting feedback from the bank.
On a daily basis, the platforms are often filled with comments and reactions from customers asking questions, and receiving feedback from the bank representatives. Real banking service issues and more are resolved on many of these platforms.
Aside from resolving problems and challenges that customers face, the social media channels of the bank help customers to learn more about banking services, special offers and programmes that can keep the customers informed and loyal to the bank
Customers can also visit YouTube to watch explainer videos and tops from Zenith Bank. All these means of contact are readily available, some of them can be accessed twenty-four hours, seven days a week.
Below are some reasons why customers contact Zenith Bank:
As a Zenith bank customer, you may need to find out more about a particular banking service offered by the bank. It may be to give you a deeper understanding of how the bank operates and learn more about other services you can enjoy as a customer.
Bank statements and other information can be obtained from the bank. If the customer is not accessing the bank apps and other means of generating automatic bank statements, there will be a need to contact the bank through any of its available channels.
Customers often resort to contacting their bank the moment they encounter any threat of financial fraud. Quickly reporting suspicious financial activities on customer accounts enables the bank to act as fast as possible to forestall further activities of fraudsters on the customer account. Customers can call to verify messages they have received that appeared to have been sent from the bank to ensure that they are not dealing with criminals trying to gain accesso to their account.
Difficulty in accessing the bank’s services or poor services delivery are reasons why customers can context Zenith bank to present their complaint and hope for a possible resolution within a short time.