There are many ways to reach Ecobank with your complaints. To enhance customer service, the bank has multiple channels through which complaints can be received and addressed properly. Being a leading pan-African bank, Ecobank wants to maintain a good relationship with its customers and so be sure that they have an established culture of high value for customer satisfaction.
So, if you have complained about any aspect of their services, here is how to make you complain.
Customer care
Call the Ecobank customer care line at +234 12772904 to complain about any aspect of the service that you are not satisfied with. You will be transferred to a customer care agent that will attend to your request. Some requests may easily be addressed via the self-service option but you can have your request taken care of by the customer care team.
Social Media
Social media is a great place for interaction and brand awareness. It is also a viable avenue to make you complain to Ecobank because their social media personnel is online to respond to your request within 24hrs. Contact the bank through any of its social media handles on Facebook, Twitter, YouTube and blogs. You will get a response to your request and complain if you make a comment on any of the posts on their social media handles or send them a Direct Message,
Ecobank has over 300,000 followers on Facebook and they share content about the bank’s services and offers to customers. Search for EcobankNigeria or any other country within the subregion. They can also be found on Twitter with a similar name. Always search for the name marked by the blue tick a sign that the page has been verified by Facebook and other platforms.
Send an email to ecobankenquiries@ecobank.com containing your request or enquiry and designated customer care representative from Ecobank will respond to you. They may ask that you provide relevant documents before processing your complaints.
Visit Ecobank
Visit any Ecobank branch nearest to you to make your complaint. You will be getting the much-needed attention and answers to questions that you may have about any of their financial services. When you visit Ecobank, you will learn more about the bank’s services through leaflets, banners and other promotional materials available at the bank. Also, you can meet any of the bank’s customer care personnel to make your complaints and get a quick fix to the challenges.
Rate the mobile app
Although it is not a conventional means of making your complaining, rating the bank’s app and sharing experiences on the challenges encountered while using them is becoming a great way to complain about the services of the bank especially the efficiency of the app. Google allows users to rate apps and services 1,2,3,4,5 and even comment too. Banks take such feedback seriously and will work to improve if customers are complaining about any aspect of their services.
Common customer complaints
You may need to complain to Ecobank if you are experiencing any of the following: fraud, service issues, transaction errors, and more. Broadly, these complaints can be grouped into three broad categories:
Service enquiry
You may want some clarification on any of the services offered at Ecobank. They will duly attend to all your questions and guide you to make the most suitable decision as the best service for you. These complaints may generally be resolved to get the right information from the horse’s mouth.
Fraud issues
Account holders may need to complain to Ecobank if they notice fraudulent activities with their accounts. Situations of this nature are often emergencies that require prompt action to stop a further threat to the account or its holders’ financial assets with the bank.
Transaction issues
Sometimes network and other technical service issues may mar the brand’s excellent service delivery. But customers need not worry as they can quickly reach out to the bank through the soon-to-be-identified channels.
Complaints are very essential because they offer feedback to the bank on areas that they need to improve on their services. That is why banks often welcome customer complaints and seek to address them promptly. Also, there are even platforms through which these complaints can be easily communicated even reluctantly by customers.
